merchant chargeback prevention success stories: Interconnection
ClearSale gives InterConnection the freedom to grow
“It’s clear that they care about us as an organization and want to do everything they can to help us succeed in our goals”
Anthony King , E-Commerce Manager
Tech Non-Profit Boosts Revenue and Sales with Clearsale
InterConnection wanted stronger protection for its e-commerce sales of computers and other equipment to retail customers and non-profit groups worldwide. InterConnection chose Clearsale’s fully outsourced Total Guaranteed Protection fraud solution and saw dramatic results within two quarters.
The Challenge: Protect customer information, reduce fraud, eliminate chargebacks
Non-profit groups and value-focused consumers can buy laptops, desktops, and peripherals online from InterConnection. The e-commerce channel expands InterConnection’s sales opportunities, but it also carries the risk of payments fraud.
“As our online presence grew, we knew that we would need a higher level of security that was dedicated to protecting our customers’ information,” said Anthony King, InterConnection’s E-Commerce Supervisor. “We knew we had a problem with chargebacks and fraudulent activity. It wasn’t a major problem. However, we were committed to providing the best service we could.”
The Solution: ClearSale Total Guaranteed Protection
InterConnection chose to work with ClearSale -- one of the world’s most experienced and largest CNP fraud prevention companies, with more than 700 employees and more than 15 years’ experience protecting thousands of clients in dynamic and risk-intensive e-commerce environments.
Comprehensive, cost-effective fraud protection
ClearSale’s fully outsourced Total Guaranteed Protection solution screens every transaction and clients only pay for approved transactions.
Total Guaranteed Protection:
• Reduces fraud with a combination of rapid automated tools and experienced human analysis
• Fully covers any chargeback reimbursement costs
• Reduces false declines and increases approvals with its no-automatic-denials protocol
• Protects e-commerce, m-commerce and telesales transactions
• Handles sales peaks with no reduction in protection
• Tailors its service to each client’s segment and market
• Adapts to changes in fraud tactics
• Offers real-time tracking and insights via the ClearSale merchant dashboard
• Provides Level 4 data center security and PCI-DSS compliance
Serious support for clients’ business goals
“It’s clear that they care about us as an organization and want to do everything they can to help us succeed in our goals,” King said. “Pedro Chiamulera, their CEO, personally contacted us to make sure we were happy and satisfied with the services they offer.”
The Results: “Lower chargeback rates, lower fraudulent activity, and more orders than ever before”
Within 6 months of working with ClearSale, InterConnection experienced:
• a 344% revenue increase
• a transaction approval rate increase from 76.4% to 89.7%
• <0.2% chargeback ratio
• 0 chargeback costs
• only 1 false decline
• a 99% order response rate within 24 hours
Freedom to focus on core business
King credits ClearSale with:
“freeing up our time to focus on our mission. Because of ClearSale, we’ve been able to strike confidently into new areas and new markets, to increase our range of effectiveness, and impact more lives in need. We’ve been able to accept orders confidently, with no worries about fraudulent activity.”
InterConnection is a Seattle-based 510(c)3 non-profit organization that makes technology accessible to underserved communities around the world by refurbishing laptops and other equipment to extend their lives and keep them out of landfills. InterConnection is the exclusive computer refurbisher for Microsoft Community Affairs and the sole non-profit computer provider for TechSoup.